Privacy Policy

This notice describes the personal-data practices stated for the LordsExch website. Review the sections below for the information and contact details currently available.

In short: we use your data to run your account, verify who you are, process payments, keep the site secure and meet legal duties. We do not sell your personal data. Never share your password or OTP with anyone, including people who say they are from support.

1. Who we are

This notice applies to the LordsExch website and its mobile version. The legal entity responsible for the service and its registered address have not been provided in the information published here.

This policy should be read together with our Terms & Conditions.

2. Data we collect

Information you give us

Name, date of birth, phone number and email address when you register or contact us.
Identity and address documents when we ask for verification (KYC).
Payment details needed to process deposits and withdrawals, such as the name on the account or UPI ID.
Messages and files you send to support.

Information collected automatically

Device and browser type, operating system, language and screen size.
IP address and approximate location.
Pages visited, time spent, and actions such as logins, bets placed and games played.
Cookie and similar identifiers (see section 5).

We do not ask for more than we need to provide our services and meet our legal duties.

3. How we use your data

To create and manage your account and let you log in.
To confirm your age and identity, and to prevent fraud, money laundering and duplicate accounts.
To process deposits, withdrawals and bet settlement.
To answer your questions and provide customer support.
To keep the site secure, fix errors and improve speed and design.
To send service messages, such as account or security alerts.
To send offers or news only where you have agreed to receive them.
To follow the law and respond to valid requests from authorities.

4. Consent and lawful use

We process your personal data where you have given consent, where it is needed to provide the service you asked for, or where the law allows or requires it. When we rely on your consent, you can withdraw it at any time by contacting us. Withdrawing consent may mean we can no longer provide some or all services, and we may still keep data we are legally required to hold.

5. Cookies and similar tools

Cookies are small files saved on your device. This notice does not identify any analytics or advertising tools. The responsible operator should list any such tools actually used and distinguish them from essential cookies.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if essential cookies are turned off.

6. Who we share data with

We do not sell your personal data. We share it only when needed and only to the extent needed, with:

Payment and banking partners to process your transactions.
Verification and security providers that help us check identity and detect fraud.
Technology service providers, such as hosting, analytics and support tools, who act on our instructions.
Authorities and regulators, courts or law enforcement when the law requires it or to protect rights and safety.
A buyer or successor if our business is ever merged or transferred, with the same level of protection.

7. How long we keep data

Specific retention periods have not been provided. The responsible operator should disclose the applicable retention periods or the criteria used to determine them.

8. How we protect data

We use reasonable technical and organisational measures to protect your data, such as encrypted connections (HTTPS), access controls and monitoring. No online system is completely secure, so we cannot promise absolute security.

You can help protect your account by using a strong, unique password, keeping it private, logging out on shared devices and telling us quickly if you notice anything unusual.

9. Your rights and choices

Depending on the law that applies to you, you can ask us to:

tell you what personal data we hold about you and how we use it;
correct or update data that is wrong or incomplete;
delete your data, where we are not required to keep it;
stop sending you marketing messages;
withdraw your consent;
handle a complaint about how your data is used.

To use any of these rights, contact us using the details in section 14. We may need to verify your identity first, and we will respond within the time set by law.

10. Age limit

LordsExch is for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has registered, please tell us so we can close the account and delete the data.

11. Transfers outside your country

Some of our service providers may store or process data in other countries. Where this happens, we take steps to make sure your data is handled with appropriate safeguards and as the law allows.

12. Third-party links

The site may link to other websites or apps, such as WhatsApp or Telegram. We do not control them and are not responsible for their privacy practices, so please read their policies before sharing information.

13. Changes to this policy

We may update this policy when our services or the law change. The "last updated" date at the top shows the latest version. If a change is significant, we will tell you through the site or by message.

14. Contact and grievances

A dedicated privacy or grievance contact, email address and postal address have not been provided. For current contact options, use the Contact Us page.